| Full Course Name: | Apply the basic skills of customer service |
| SAQA Unit Standard | 114974 |
| NQF Level | 2 |
| Credits | 2 |
| Course Content | |
| Session 1: Explain customer service in a financial services environment | |
| Session 2: Engage in an interaction with a customer | |
| Session 3: Demonstrate communication skills in order to respond to a customer need | |
| Session 4: Process a query in order to respond to a customer need | |
Customer Service
R400.00
