| Full Course Name: | Interpret and manage conflicts within the workplace |
| SAQA Unit Standard: | 114226 |
| NQF Level: | 5 |
| Credits: | 8 |
| Course Content | |
| Session 1: Describe the main sources of conflict | |
| Session 2: Explain appropriate techniques in conflict management | |
| Session 3: Describe the appropriate action plan and strategies to manage conflict | |
| Session 4: Explain the attributes of an effective conflict manager | |
Conflict Management
R400.00
