Aligned to SAQA Unit Standard 246744
Administer disciplinary and grievance policy and procedure
NQF Level: 5
Credits: 8

Course Content
Course Introduction
Introduction to Grievance Management
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Course Introduction
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Session 1: Identify and explain an organisation's policy related to grievance and disciplinary measures.
Introduction to Session 1
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Lesson 1: Identifying and Examining the Relevant Policy
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Lesson 2: Explaining the Relevant Policy and Its Implications
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Lesson 3: The Relationship Between the Relevant Sections of the Labour Relations Act (LRA), the Basic Conditions of Employment Act (BCEA), and the Relevant Policy
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Video – The Grievance Process
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Session 2: Identify and classify an alleged transgression or grievance.
Introduction to Session 2
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Lesson 4: Following the Appropriate Procedure to Register or Identify an Alleged Transgression or Grievance
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Lesson 5: Reviewing and Classifying an Alleged Activity
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Lesson 6: Evaluating Evidence to Confirm Classification of an Alleged Activity
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Video – The Grievance Procedure
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Session 3: Institute disciplinary procedure relevant to a non-dismissible offence.
Introduction to Session 3
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Lesson 7: Informing the Alleged Transgressor of the Allegation
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Lesson 8: Informing the Alleged Transgressor of Their Rights and Providing Access to Relevant Policy Information
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Lesson 9: The Disciplinary or Grievance Hearing – Process and Participant Roles
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Lesson 10: Explaining Hearing Outcomes and the Right of Appeal
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Video – Defenses to Clear Your Name
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