Aligned to SAQA Unit Standard 114226
Interpret and manage conflicts within the workplace
NQF Level: 5
Credits: 8
Course Content
Course Introduction
Introduction to Conflict Management
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Course Introduction
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Session 1: Describe the main sources of conflict
Introduction to Session: 1
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Lesson 1: Identifying Possible Sources of Conflict in the Workplace
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Lesson 2: Positive and Negative Characteristics of Conflict in the Workplace
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Lesson 3: Organizational Conflict Modes
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Lesson 4: Understanding Conflict and Personality Types Using Transactional Analysis (TA)
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Video – Causes of Conflict
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Session 2: Explain appropriate techniques in conflict management
Introduction to Session: 2
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Lesson 5: Understanding Various Business Conflict Modes
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Lesson 6: Useful Steps to Manage Conflict in the Workplace
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Lesson 7: The Route Conflict Normally Follows Toward Resolution
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Video – Conflict Resolution Techniques
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Session 3: Describe the appropriate action plan and strategies to manage conflict
Introduction to Session: 3
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Lesson 8: Methods to Resolve Conflict under the Labour Relations Act (LRA) — with Examples
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Lesson 9: Choosing the Best Strategy to Resolve Conflict
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Lesson 10: Why We Need Action Plans – and Why They Must Be Adapted
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Lesson 11: How Organizational Policies and Procedures Help Prevent and Resolve Conflicts
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