Lesson 1: Explain the need for company-specific grievance procedures.

The need for company-specific grievance procedures is explained.

​

Lesson 2: Explain the situations that lead to a grievance according to company-specific instructions.

The situations that lead to a grievance according to company-specific instructions is explained.

​​ ​

Lesson 3: Describe company-specific procedures that must be followed when grievance process is in progress.

The company-specific procedures (steps) that must be followed when a grievance process is in progress is described.

​ ​

Lesson 4: Describe company-specific procedures that can be followed to appeal against a grievance decision.

The company-specific procedures that can be followed to appeal against a grievance decision are described.

​